The 5 Criteria

Performance & Quality

  • Under promise and over deliver
  • Every individual be at their best
  • Use historical performance
  • Communicate (internally first)
  • Utmost attention / knowledge of the service and product they need
  • Anticipate customer’s needs
  • Establish / maintain good working relationships
  • Do only what you do best
  • Have measurables / standards
  • Be organized
  • Identify problems and resolve promptly

Be Dependable and Reliable

  • Do what we say when we say
  • Provide realistic schedules
  • Meet the schedules
  • Let them know early if we can’t meet
  • Keep customers informed
  • Stay one step ahead
  • Provide quality materials
  • Execute with good sub-contractors
  • Have quality engineering
  • Qualify the requirements (define scope properly)

Be Easy To Do Business With

  • Contracting vehicles
  • Adaptability
  • Customer service / availability
  • Accessibility
  • Never pass the buck
  • Be friendly
  • Information technology
  • Understand customer’s needs / wants
  • Know when to walk away

Show We Care · They Couldn’t Have Made A Better Choice

  • Accept each other’s comments
  • Professional looking proposals, drawings, etc.
  • Appearances
  • Clean, professional, friendly, helpful, can-do company
  • Quality, performance, dependable
  • Thank you notes – job follow up
  • Framed photos of projects
  • Surveys
  • Efforts to improve

Provide Lasting Value

  • K-CON works with each customer to determine what their definition of “value” is

Do you need help?

Ask about our rapid turn around for preliminary pricing and drawings.

I’d like to learn more about:

Commercial Building


February 13, 2018


February 13, 2018


February 13, 2018